LEGAL

Deleting your data

Last updated: October 2, 2026

How to remove the information Dananeer holds about you, depending on how you use it. What we collect, and your other rights, are described in our privacy policy.

If you have a Studio account

  1. Sign in to Studio.
  2. Open Account and choose Delete account. Only the account owner can do this.
  3. Type your business name to confirm.

Your brand kit, games, videos, team and connected accounts are deleted. Ad files you already uploaded elsewhere keep working but stop being tracked. Vouchers players already won stay valid until they expire, and your business must still honour them.

If you can't sign in, email us from the address on the account, or tell us the phone number you sign in with.

If you connected a Facebook, Instagram, TikTok, YouTube or Snapchat account

Disconnect it in Studio, or remove Dananeer in the platform's own settings:

  • Facebook: in Settings, open Business integrations (or Apps and websites) and remove Dananeer.
  • Instagram: in Settings, open Website permissions, then Apps and websites, and remove Dananeer.
  • TikTok: in Settings and privacy, open Security, then the list of apps with access to your account, and remove Dananeer.
  • YouTube: open your Google account's third-party access and remove Dananeer.
  • Snapchat: open accounts.snapchat.com, then connected apps, and remove Dananeer.

Menu names change from time to time; look for the list of connected apps or website permissions.

When you disconnect in Studio, or the platform tells us you removed access, we delete that account's access tokens and details within 7 days. If the platform doesn't tell us, we delete them within 30 days of noticing that access stopped working. Posts we already published stay on the platform until you delete them there.

If you played a game

We never ask players for a name, phone number or email address. Your plays are linked to a random ID kept in your browser storage and a cookie on play.dananeer.ai. Clearing them makes you a new player from then on. The events already sent stay with us for up to 13 months and are then kept only as totals.

To delete a voucher you claimed and its history, send us the voucher code.

Ask us directly

Email [email protected] with what you'd like deleted and how you use Dananeer. It costs nothing. We reply within 30 days, or sooner where the law requires, and confirm when the deletion is done.